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SOURCE Carnival Cruise Lines
One-of-a-Kind Program Offers 110 Percent Refund, Complimentary Return Flights And More Should Guests Not Be Completely Satisfied
MIAMI, Sept. 12, 2013 /PRNewswire/ -- Carnival Cruise Lines today unveiled an unprecedented new program that offers consumers a one-of-a-kind, hassle-free money-back guarantee when booking a Carnival cruise vacation. Designed to provide consumers with complete peace of mind, the "Great Vacation Guarantee" allows guests to end their voyage early and receive a 110 percent refund plus complimentary transportation home, along with a $100 shipboard credit for a future cruise, should they be dissatisfied with their cruise for any reason.
"We are proud to carry nearly 4.5 million satisfied guests each year and are very confident in the quality of the vacation experience we provide on board the 24 ships of Carnival Cruise Lines," said Gerry Cahill, Carnival president and CEO. "The 'Great Vacation Guarantee' is designed to provide an assurance to those consumers who may be considering a cruise that we stand behind our product and, if they are dissatisfied for any reason, they have a simple and hassle-free means for receiving a full refund and more."
To exercise the "Great Vacation Guarantee," guests simply notify the ship's guest services desk within the first 24 hours of the voyage to receive a full refund of their cruise fare plus an additional 10 percent, along with complimentary return air transportation from the next port of call, and complimentary ground transportation and hotel accommodations (if necessary), along with a $100 shipboard credit to be used on a future Carnival cruise. Carnival will fully handle all the necessary travel arrangements to make it a truly hassle-free experience.
The "Great Vacation Guarantee" is valid on all three- to eight-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Canada and New England departing through April 30, 2015. The program applies to U.S. and Canadian residents only and guests must possess a valid passport to return to the U.S. by air.
Carnival is promoting the "Great Vacation Guarantee" through its travel agent partners, as well as a special section on its web site at www.carnival.com/vacationguarantee, and through ads in major market U.S. newspapers and online.
For additional information and reservations on Carnival "Fun Ship" vacations, contact any travel agent, call 1-800-CARNIVAL or visit carnival.com.
Carnival can also be found on:
Facebook Fan Page: www.facebook.com/carnival
Journalists also can visit Carnival's media site, www.carnival-news.com or follow the line's PR department on Twitter at www.twitter.com/CarnivalPR
About Carnival Cruise Lines
Carnival, a unit of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), is "The World's Most Popular Cruise Line®" with 24 ships operating three- to 16-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Europe, Panama Canal, New Zealand, the Pacific Islands, Norway, the Baltic and the British Isles. The company's 25th ship, the 135,000-ton Carnival Vista, is scheduled to enter service in 2016.
Carnival is a proud member of World's Leading Cruise Lines. Our exclusive alliance also includes Cunard, Holland America Line, Princess Cruises, Costa Cruises and Seabourn. Sharing a passion to please each guest and a commitment to quality and value, World's Leading Cruise Lines inspires people to discover their best vacation experience. Together, we offer a variety of exciting and enriching cruise vacations to the world's most desirable destinations. Visit us at www.worldleadingcruiselines.com.
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